Insight Ring · 9m / 360°Telstra Customer Insight Centre400 George St, Sydney · 3,600 m² · Level 2Senior Digital Producer · Imagination · client interface for the CIC programme
LIVE · INTERACTIVE CV / v2026·BUILT WITH NEXT.JS 16 / CLAUDE SONNET 4.6·SYDNEY
Built for the AI Solution Strategist role at NiCE Cognigy.
I ship production AI agents end-to-end — from business requirements through conversational design, into multi-tenant systems serving real customers at volume.
Operating
brief
brief
“Show real product. Focus on strategy.”
— My brief for this interview. This page is my answer.
Most candidates send a PDF. I shipped a web app — on the same patterns Cognigy ships — so you can see what I build, not just read about it.
or press ⌘ K
Vitaly Kuzenkov · Sydney
Project value$100K – $2M AUD
Delivery10+ years enterprise tech
Agents100+ built · 10+ in production
Scale / month10,000+ interactions
§ 01 / ARC2014 → NOW · 5 PHASES
Ten years, one trajectory.
Every phase deeper into AI. Every phase more product ownership. Click any node to see the underlying roles, clients, and what it taught me for this role.
5 PHASES
COOL → WARM
Phase 12014 – 2017
Phase 01 · Education
Foundations of enterprise tech
UTS · Bachelor of Science in IT with Distinction (81%)
Major: Enterprise Systems Development. IT Undergraduate Achievement Prize (highest WAM). Dean's List 2015 (Top 10 undergraduate IT students).
Phase 22017 – 2018
Phase 02 · Foundations
Learning the craft
PicNet → Metallurgical Systems
Assistant IT PM → IT PM. NSW Health, Guide Dogs NSW. Mastered the Atlassian stack — Jira and Confluence. Learned to ship under deadline.
Phase 32018 – 2022
Phase 03 · Enterprise PM
Senior enterprise PM
Imagination — Senior Digital Producer
10+ digital projects from $150K to $2M for CBA, Telstra, Mastercard, AWS, NSW Health, City of Sydney.
Phase 42022 – 2024
Phase 04 · Leadership
Team leader, full-stack delivery
Aura Labs — Senior Agile Delivery Manager
Led cross-functional squads of 8 devs + 2 designers across Fanatics, TAB, and Aura's own platform.
Phase 52024 – present
Phase 05 · Founder
AI founder, hands-on
VistFlow (CEO) + Upwork (freelance)
Delivered 20+ AI agent projects on Upwork with 100% satisfaction. Founded VistFlow; built Flowstate AI — production multi-tenant SaaS with two conversational AI agents.
Featured work · Phase 02
Three rooms I helped ship.
Enterprise innovation centres — the kind of stage Cognigy demos run on.
3 VENUES
SYDNEY · 2018—2022
SYDNEY · 2018—2022
Insight Ring · 9m / 360°
Experience Centre · St LeonardsMastercard Experience Centre72 Christie St, St Leonards · 7,500 m²
Innovation Lab · The FoundryCBA Innovation LabSouth Eveleigh, Sydney · 690 m²
From learning to ship enterprise tech, to shipping production AI agents solo. That arc is what brings me to NiCE Cognigy.
§ 02 / FITJD ⇢ EVIDENCE · 7 ROWS
Where I match the role.
Every requirement in the AI Solution Strategist job description, paired with concrete evidence from my work. Click any row for the underlying proof.
7 ROWS
VERBATIM JD
CLICK TO EXPAND
JD ·01
Convert business requirements into well-designed, high-performing AI agents.
My evidence
Built Flowstate's two production agents end-to-end. 20+ Upwork AI engagements, 100% satisfaction.JD ·02
Lead delivery across multiple concurrent complex agentic projects.
My evidence
10+ years running concurrent $100K–$2M projects for CBA, Telstra, Mastercard, NSW Health.JD ·03
Bridge the gap between technical teams and business stakeholders throughout the development lifecycle.
My evidence
My job title for a decade has been the bridge — Technical PM + AI Developer.JD ·04
Shape agent behaviour through conversational design, product intuition, and performance data. Surface data-driven action items.
My evidence
Designed Flowstate's Health Score: 0–100 composite, four bands, 24-hour Critical recovery plan.JD ·05
Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
My evidence
Flowstate runs in production: multi-tenant RLS, multi-provider failover, 10,000+ monthly interactions.JD ·06
Sharp communicator. Distil complex technical detail into clear, actionable language for non-technical audiences.
My evidence
Led an 8-dev + 2-designer squad at Aura while staying the primary client contact for Fanatics and TAB.JD ·07
Comfort with ambiguity, able to make sound calls with incomplete information.
My evidence
Founder of VistFlow since Jan 2025 — every engagement starts with incomplete requirements. I close them and ship.§ 03 / PROOFFLOWSTATE AI · PRODUCTION
Agent-led customer success — in production, for a paying client.
Multi-tenant SaaS unifying Asana + Klaviyo into one Morning Command Center, powered by two production conversational AI agents.
LIVE
MULTI-TENANT
TOOL CALLING
Most agencies still run their morning on a spreadsheet and a stand-up. Flowstate replaces that with an agent layer. Operational data from Asana and marketing data from Klaviyo sync continuously into a multi-tenant store. On top of it, two specialist Claude agents reason over the data the same way a senior CSM would: ranking what's at risk, surfacing what shipped, flagging what needs the client today. A daily Morning Command Center compresses every client into a single 0–100 health score with a band-specific action. Two on-demand agents — one for operations, one for marketing — answer follow-up questions in plain English, with the SQL and citations visible underneath. The work that used to take a senior CSM ninety minutes every morning now takes the software, and the conversation moves to what to do about it.
2,832
Asana tasks synced
21
Projects tracked
64
Team members in scope
1,215
Comments synced
10,000+
Monthly customer interactions processed
2
Agents in production
3
AI provider failover layers
Hybrid agentic AI
Deterministic SQL tools combined with generative reasoning — the hybrid agentic pattern Cognigy frames in their public product talks. Claude decides what to ask the database; the tool layer enforces what's allowed.
Multi-provider failover
Production reliability: Claude Sonnet 4 primary → GPT-4 Turbo fallback → OpenRouter tertiary. If one provider degrades, agent quality stays intact.
Performance-data feedback loops
The Client Health Score converts operational and marketing data into ranked actions and a 24-hour recovery playbook. The data drives the customer outcome — not the other way around.
Architecture at a glanceSCHEMATIC · v1
Client
User question
Free-form natural language · arrives via the chatbot side-panel.
Transport
Next.js 15 · SSE
Server-sent events stream tokens back as Claude reasons.
app/api/chat/route.ts
app/api/chat/route.ts
Reasoning
AI Router · tool calling
Decides which typed tool to invoke, with what arguments.
- · Claude Sonnet 4 (primary)
- · GPT-4 Turbo (fallback)
- · OpenRouter (tertiary)
State
Postgres · RLS + pgvector
Multi-tenant. Every query scoped at the row level.
Sources
Asana · Klaviyo
Daily sync via Railway workers. Real customer data, scoped per tenant.
AES-256-GCMROW-LEVEL SECURITY3-LAYER SQL GUARD
Five Railway services in production · main app + four Asana cron workers + one Klaviyo worker.
Live · screenshotClick to enlarge ⤢Morning Command Center · Client Health Overview
Each client scored 0–100 daily — Asana operational health (50) plus Klaviyo marketing performance (50). Four bands (Excellent / Good / At Risk / Critical) with explicit top-action prescriptions, from “maintain performance” to a 24-hour Critical recovery plan.
Live · screenshotClick to enlarge ⤢Asana Intelligence Assistant · natural-language project analyst
Ask anything about your Asana workspace in plain English — workload, overdue tasks, blocked work, customer status, who completed what. Claude tool-call → SQL against synced Asana data (2,832 tasks · 21 projects · 23 team members) → professional response with row-count, execution time, and clickable task links.
Live · screenshotClick to enlarge ⤢Klaviyo Marketing Analyst · revenue and engagement intelligence
Ask anything about email + SMS campaigns and flows — revenue attribution, subject-line performance, send-time engagement, channel comparison. Claude tool-call → SQL benchmarked against Klaviyo’s industry data → professional, human-readable response.
Live · screenshotClick to enlarge ⤢Campaign + flow revenue analytics
What the agents reason over: live revenue across Asana-tracked campaigns and Klaviyo flows, send-time engagement, channel mix. The dashboard exists for the moments you want to see the underlying data directly — the agent answers the question first.
Why this matters
for NiCE Cognigy
for NiCE Cognigy
Flowstate is direct, on-the-job evidence for the AI Solution Strategist responsibilities — built solo, in production, for a paying client. The same patterns Cognigy frames publicly: hybrid agentic AI (deterministic SQL + generative reasoning), tool calling for real customer outcomes, multi-tenant production reliability, and a performance-data feedback loop that drives concrete customer action. Not a miniature of what NiCE Cognigy does — a miniature of how they do it.
The chatbot will call getProject("flowstate") and walk you through it
§ 04 / THESISREAD IN 15 SECONDS
How I'd approach this role.
The short version. Drawn from how I built Flowstate, not invented for the interview.
3 LINES
STRIP
01 · What I see
NiCE Cognigy is at a velocity moment, not a capability one.
02 · Where I'd add value
I've shipped this architecture solo, I've been the bridge for 10+ years, and I make customer success my own.
03 · How I'd run it
Requirements → tool architecture → performance loops → end-to-end ownership.
§ 05 / REACH OUTTESTIMONIALS · CONTACT
Reach out.
CLOSING
“Imagination · 2018—2022
Vitaly has an exceptional ability to define, focus and deliver on every task he approaches. He is a tenacious problem-solver with a sound technical ability, and an absolute asset to any team. He leads with respect and a welcome dose of wicked humour.
JM
Justine MarinoFormer manager · Imagination
“Aura Labs · 2022—2024
Vitaly thrived in ambiguity and had a natural talent for uniting cross-functional teams through creative thinking and an energy people just gravitate toward. He's not just a delivery person — he's a builder who is curious, makes the people around him better, and wants to help solve problems.
SY
Sam YeeFormer manager · Aura Labs